Identity Verification Policy

This Identity Verification Policy explains how HostsLink verifies users to help create a safer and more trustworthy marketplace.

Identity verification helps reduce fraud, improve trust between Property Owners and Service Providers, and protect the HostsLink community.

By using HostsLink, you agree to this Identity Verification Policy.

Identity verification helps us:

• Reduce fraudulent accounts.
• Protect Property Owners and Service Providers.
• Improve trust across the platform.
• Prevent impersonation.
• Support safer payments.
• Assist with dispute resolution.
• Meet legal and regulatory obligations where applicable.

Verification is an important part of maintaining a secure marketplace but does not guarantee a user’s future behaviour.

HostsLink may require identity verification for:

• Service Providers.
• Property Owners.
• Users making or receiving payments.
• Users accessing certain platform features.
• Users selected for additional security checks.

HostsLink reserves the right to require verification at any time.

Identity verification may require one or more of the following:

• Government-issued photo identification.
• Selfie or facial verification.
• Confirmation of personal details.
• Additional fraud prevention checks.
• Verification through trusted third-party identity providers.

The exact verification process may change as HostsLink develops.

Depending on the circumstances, we may request:

• Full legal name.
• Date of birth.
• Government-issued ID.
• Driving licence.
• Passport.
• National identity card.
• Selfie photograph.
• Proof of identity required by our verification provider.

Only information reasonably necessary for verification will be requested.

Users may see indicators showing that an account has completed identity verification.

Verification confirms that the identity checks requested by HostsLink have been successfully completed.

It does not represent an endorsement, guarantee, recommendation, or certification of the user or the quality of any services they provide.

Verification may fail if:

• Documents are expired.
• Information does not match the account.
• Images are unclear.
• Fraud is suspected.
• Verification cannot be completed.

Users may be invited to submit new documents where appropriate. HostsLink may refuse access to certain features until verification has been completed successfully.

HostsLink may request identity verification again if:

• Account information changes.
• Suspicious activity is detected.
• Security concerns arise.
• Legal or regulatory requirements change.
• Verification records expire.

Failure to complete re-verification may result in temporary restrictions.

Users must not:

• Upload forged documents.
• Use another person’s identification.
• Alter official documents.
• Attempt to bypass verification.
• Misrepresent their identity.

Fraudulent verification attempts may result in:

• Immediate account suspension.
• Permanent removal from HostsLink.
• Cancellation of pending payments.
• Reporting to relevant authorities where required by law.

Identity verification information is handled securely and in accordance with our Privacy Policy.

HostsLink takes reasonable steps to protect verification information against unauthorised access, misuse, or disclosure.

Verification information will only be accessed where necessary by authorised personnel or trusted verification providers.

HostsLink may use specialist third-party providers to complete identity verification.

These providers may process personal information solely for verification, fraud prevention, and legal compliance purposes.

Use of these providers is subject to their own privacy and security obligations.

Certain HostsLink features may only be available after successful identity verification.

These may include:

• Sending offers for jobs.
• Receiving payouts.
• Accessing subscription features.
• Other platform functionality determined by HostsLink.

Requirements may change as the platform evolves.

Users are responsible for ensuring that all information submitted for verification is accurate and up to date.

Providing false information may result in suspension or permanent removal from the platform.

HostsLink may update this Identity Verification Policy from time to time.

The latest version will always be available on the HostsLink website and app.

Continued use of HostsLink after updates have been published constitutes acceptance of the revised policy.

HostsLink Support

We are happy to answer questions regarding the identity verification process and account security.