Privacy Policy
Last Updated: 24/6/26
1.Introduction
HostsLink ("HostsLink", "we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains:
- What information we collect
- Why we collect it
- How we use it
- How we store it
- Your rights regarding your information
By using HostsLink, you agree to the collection and use of information in accordance with this Privacy Policy.
2.Who We Are
HostsLink is an online platform that connects Property Owners and Service Providers for property-related services, including one-time jobs, recurring jobs, and property management services.
For the purposes of UK GDPR and data protection law, HostsLink is the Data Controller for the personal information described in this policy.
Contact: Email: support@hostslink.com | Website: www.hostslink.com
3.Information We Collect
Information You Provide
When creating an account or using HostsLink, we may collect:
- Full name
- Email address
- Telephone number
- Username
- Profile photo
- Business name (where applicable)
- Property information
- Service information
- Payment information
- Job descriptions
- Messages sent through the platform
Identity Verification Information
Where verification is required, we may collect:
- Government-issued identification
- Passport
- Driving licence
- Selfie verification images
- Verification status information
Verification information is used solely for identity verification, fraud prevention, trust and safety purposes.
Property Information
Property Owners may provide:
- Property addresses
- Access instructions
- Property descriptions
- Property management details
This information is used to facilitate services through HostsLink.
Service Provider Information
Service Providers may provide:
- Skills and service categories
- Qualifications
- Portfolio images
- Availability information
- Work history
- Verification information
Payment Information
HostsLink does not store full payment card details.
Payments are processed through trusted third-party payment providers including Stripe.
We may store:
- Payment status
- Transaction references
- Subscription status
- Payout status
4.Automatically Collected Information
When using HostsLink, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Usage information
- Login activity
- Session information
- App usage data
This information helps us improve security and platform performance.
5.How We Use Your Information
We use information to:
- Create and manage accounts
- Verify identities
- Facilitate jobs and bookings
- Process payments
- Provide customer support
- Improve platform functionality
- Prevent fraud
- Investigate misuse
- Comply with legal obligations
- Communicate with users
6.Legal Basis for Processing
We process personal information under one or more of the following lawful bases:
- Contract
- To provide HostsLink services and fulfil agreements between users.
- Legitimate Interests
- To improve platform safety, security, fraud prevention, and platform performance.
- Legal Obligations
- Where required by law, regulation, or court order.
- Consent
- Where consent is required, such as marketing communications. Users may withdraw consent at any time.
7.Sharing Information
We may share information with:
Other Users
Property Owners and Service Providers may receive information necessary to perform agreed services. Examples include:
- Name
- Job information
- Property information
- Service details
We only share information necessary for the completion of services.
Service Providers
We may share information with trusted service providers including:
- Stripe
- Hosting providers
- Email providers
- Analytics providers
- Verification providers
- Security providers
These providers only receive information necessary to perform their services.
Legal Authorities
We may disclose information where required:
- By law
- By court order
- During fraud investigations
- To protect user safety
- To protect HostsLink’s legal rights
8.Messaging & Communications
Messages sent through HostsLink may be stored and reviewed where necessary for:
- Support requests
- Safety investigations
- Fraud prevention
- Dispute resolution
Users should not share sensitive information unnecessarily through platform messaging.
9.Verification Information
Identity verification information is handled with enhanced security. Verification information may be used for:
- Identity confirmation
- Fraud prevention
- Trust and safety checks
- Account security
HostsLink reserves the right to retain verification records where necessary to comply with legal obligations and platform safety requirements.
10.Payment Information
Payments are processed through secure third-party payment providers.
HostsLink does not store complete payment card details.
Payment providers may process information under their own privacy policies.
Users should review Stripe’s privacy policy where applicable.
11.Cookies
HostsLink uses cookies and similar technologies. Cookies may be used to:
- Keep users logged in
- Remember preferences
- Improve performance
- Monitor platform usage
- Improve security
Further information is available in our Cookie Policy.
12.Data Retention
We retain information only as long as reasonably necessary. Retention periods may vary depending on:
- Account status
- Legal obligations
- Fraud prevention requirements
- Tax requirements
- Ongoing disputes
When information is no longer required, it will be securely deleted or anonymised.
13.Security
We implement reasonable technical and organisational measures to protect information. Measures may include:
- Encrypted communications
- Access controls
- Verification procedures
- Monitoring systems
- Secure payment processing
No internet-based system can be guaranteed completely secure. Users are responsible for maintaining secure passwords.
14.International Transfers
Some service providers used by HostsLink may process information outside the United Kingdom.
Where transfers occur, appropriate safeguards will be used to protect personal information.
15.Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete personal information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
Requests may be submitted to: support@hostslink.com
16.Account Deletion
Users may request account deletion. HostsLink may retain certain information after deletion where necessary for:
- Legal compliance
- Fraud prevention
- Financial record keeping
- Safety investigations
- Dispute resolution
17.Children’s Privacy
HostsLink is intended for users aged 18 or older.
We do not knowingly collect information from children.
If we become aware that information has been collected from a child, we will take reasonable steps to remove it.
18.Marketing Communications
Users may receive service-related communications necessary for platform operation.
Marketing communications will only be sent where permitted by law.
Users may opt out of marketing communications at any time.
19.Changes to this Policy
We may update this Privacy Policy periodically.
The updated version will be published on HostsLink.
Continued use of the platform constitutes acceptance of the updated Privacy Policy.
20.Complaints
If you are unhappy with how your information is handled, please contact us first: support@hostslink.com
You may also have the right to complain to the UK Information Commissioner’s Office (ICO). Website: https://ico.org.uk