Property Owner Terms

These Property Owner Terms apply to all users who post jobs, request services, or manage properties through HostsLink.

By creating a Property Owner account or posting a job on HostsLink, you agree to these Terms, along with the HostsLink Terms & Conditions, Privacy Policy, Payments & Escrow Policy, Refund & Cancellation Policy, and any other applicable platform policies.

To use HostsLink as a Property Owner, you must:

• Be at least 18 years old.
• Provide accurate account information.
• Have the legal authority to arrange services for the property.
• Comply with all applicable laws and regulations.

HostsLink may suspend or terminate accounts that provide false or misleading information.

As a Property Owner, you agree to:

• Provide accurate job descriptions.
• Supply correct property addresses.
• Give clear access instructions.
• Communicate honestly with Service Providers.
• Respond to important platform notifications where reasonably possible.

You remain responsible for decisions made regarding your property.

You must ensure that all property information is accurate, including:

• Property address.
• Access instructions.
• Parking information.
• Safety hazards.
• Pets on the property.
• Alarm systems where relevant.
• Any information necessary to complete the work safely.

Failure to provide accurate information may affect support decisions or refund eligibility.

When posting a job, you agree to:

• Describe the work accurately.
• Set realistic expectations.
• Select appropriate dates and times.
• Provide any information required for the work to be completed.

You must not post:

• Illegal work.
• Fraudulent jobs.
• Misleading job descriptions.
• Work that places others at unreasonable risk.

HostsLink reserves the right to remove any listing that breaches these Terms.

Service Providers may submit offers for your job.

You may:

• Accept an offer.
• Decline an offer.
• Continue receiving additional offers until a provider is selected.

Accepting an offer creates a service agreement between you and the selected Service Provider.

When accepting an offer:

• Payment will normally be authorised and securely held in escrow.
• Payment is processed through trusted third-party payment providers such as Stripe.
• Funds are released in accordance with the Payments & Escrow Policy.

You agree not to attempt to bypass the platform’s payment process.

Service Providers may submit evidence that work has been completed.

This may include:

• Before photographs.
• Completion photographs.
• Check-in confirmation.
• Completion notes.

You should review submitted proof within the review period where possible.

If you do not respond within the applicable review period after completion proof has been submitted, payment may automatically be released to the Service Provider.

Automatic payment release helps prevent unnecessary delays and ensures timely payment for completed work.

One-time jobs apply to a single agreed visit.

Once the work has been completed and payment released, the job will be considered complete unless a dispute is raised in accordance with platform policies.

Recurring jobs consist of multiple scheduled visits.

As a Property Owner, you agree to:

• Maintain accurate recurring schedules.
• Communicate any required changes promptly.
• Respect agreed appointments where possible.
• Provide access for each scheduled visit.

You may end a recurring arrangement in accordance with the Refund & Cancellation Policy.

HostsLink may provide Property Management features to help coordinate ongoing property services.

These tools are provided to assist with organisation and communication.

HostsLink does not act as a property manager unless expressly agreed in writing.

You should communicate through HostsLink whenever possible.

Platform messaging helps:

• Protect both parties.
• Maintain records.
• Resolve disputes.
• Improve platform safety.

Harassment, abusive language, discrimination, or threatening behaviour will not be tolerated.

You may leave honest reviews based on your genuine experience.

Reviews must:

• Be truthful.
• Be respectful.
• Reflect your own experience.

You must not submit false or malicious reviews. HostsLink may remove reviews that breach our policies.

You are responsible for ensuring that Service Providers can reasonably access the property at the agreed time.

If access is unavailable due to incorrect information or failure to provide access, refund eligibility may be affected.

You must not request services that:

• Are illegal.
• Present unreasonable danger.
• Require unlawful conduct.
• Place Service Providers at unnecessary risk.

You should disclose known hazards that may affect the safety of anyone attending the property.

Property Owners must not:

• Create fake jobs.
• Circumvent HostsLink’s payment system.
• Request off-platform payments.
• Harass Service Providers.
• Submit fraudulent refund requests.
• Provide false information.
• Attempt to manipulate reviews or ratings.
• Use another person’s identity.

Serious breaches may result in immediate suspension or permanent account removal.

Jobs may be cancelled in accordance with the Refund & Cancellation Policy.

Repeated cancellations may affect your account standing.

HostsLink reserves the right to investigate patterns of abuse.

HostsLink provides a technology platform connecting Property Owners and independent Service Providers.

HostsLink does not guarantee:

• Service quality.
• Availability of Service Providers.
• Completion of work.
• Property outcomes.
• Financial savings.

To the fullest extent permitted by law, HostsLink’s liability is limited to the value of the relevant transaction.

HostsLink may suspend or terminate accounts where:

• These Terms are breached.
• Fraud is suspected.
• Illegal activity is identified.
• Abuse of the platform occurs.
• Repeated serious complaints are received.

HostsLink may amend these Property Owner Terms at any time.

The latest version will always be available through the HostsLink website and app.

Continued use of the platform constitutes acceptance of any updated Terms.

HostsLink Support

We aim to respond to enquiries as quickly as reasonably possible.