Insurance & Protection
Extra reassurance when work is arranged through HostsLink.
HostsLink has insurance in place to support the platform and provide additional protection while property owners and service providers connect, communicate and arrange work through HostsLink.
Public Liability Insurance
HostsLink holds public liability insurance designed to provide protection in the event of certain accidental third-party injury or property damage connected with activities carried out through the platform, subject to the terms, conditions, limits and exclusions of the applicable insurance policy.
Why it matters
Property services often involve service providers entering homes, looking after pets or carrying out work around somebody else’s property. Public liability insurance provides an additional layer of reassurance should an eligible incident occur.
Cyber Insurance
HostsLink also holds cyber insurance to provide additional protection for the business against certain cyber incidents and digital risks, subject to the terms, conditions, limits and exclusions of the applicable policy.
Supporting a secure platform
Cyber insurance forms one part of HostsLink’s wider approach to platform security, alongside secure account controls, verification measures, protected payment infrastructure and responsible handling of user information.
More than just insurance
Insurance is one part of the HostsLink trust and safety system — working alongside verification, secure payments and ongoing support.
Identity & account verification
Service providers complete the required verification before they can send offers for work.
Secure payments
Eligible payments are processed securely through HostsLink’s integrated payment infrastructure rather than informal cash arrangements.
Job records & proof
Jobs can include agreed details, messaging, visit information and proof of work so both sides have a clearer record of what has taken place.
Support when something goes wrong
HostsLink provides processes for reporting problems and resolving issues relating to work arranged through the platform.
Important information
HostsLink insurance provides an additional layer of protection but does not remove the responsibilities of property owners or service providers.
Insurance coverage is subject to the applicable policy wording, limits, conditions and exclusions. Not every activity, incident, loss or claim will necessarily be covered.
Service providers remain responsible for carrying out work safely, professionally and in accordance with applicable laws and any requirements relevant to the services they provide.
Property owners should provide accurate job information and make service providers aware of any relevant risks, access requirements or property-specific information before work begins.
Where appropriate, service providers should maintain any licences, qualifications or additional insurance required for their particular trade or service. HostsLink insurance does not replace a service provider’s own legally or professionally required insurance.