Service Provider Terms

These Service Provider Terms apply to all users offering services through HostsLink.

By registering as a Service Provider, you agree to these Terms in addition to the HostsLink Terms & Conditions, Privacy Policy, Payments & Escrow Policy, and Refund & Cancellation Policy.

To offer services through HostsLink you must:

• Be at least 18 years old.
• Provide accurate account information.
• Complete any required identity verification.
• Maintain a valid payment method for subscriptions where applicable.
• Provide truthful information about your skills and experience.

HostsLink reserves the right to refuse or remove any Service Provider account.

Service Providers are independent businesses or self-employed individuals.

Using HostsLink does not create:

• Employment
• Partnership
• Agency
• Joint venture

You are solely responsible for how you carry out your services.

You agree that all information on your profile is accurate, including:

• Name
• Profile photograph
• Business information
• Qualifications
• Work gallery
• Service categories
• Availability

False or misleading information may result in suspension or removal.

Certain features require successful ID verification.

Verification may include:

• Government-issued photo ID
• Selfie verification
• Additional security checks

Providing false verification documents will result in permanent account removal. HostsLink may request re-verification at any time.

Service Providers must:

• Arrive on time.
• Communicate professionally.
• Respect client property.
• Complete agreed work to a reasonable standard.
• Follow applicable laws.
• Behave respectfully towards Property Owners.

Abusive, threatening or discriminatory behaviour is prohibited.

You are responsible for obtaining any insurance, licences or certifications required for the services you provide.

HostsLink does not verify that Service Providers hold insurance unless explicitly stated.

Property Owners are encouraged to carry out their own checks where appropriate.

Service Providers may submit offers on available jobs.

Submitting an offer does not guarantee that it will be accepted.

Once accepted, you are expected to honour your commitment unless exceptional circumstances arise.

For one-time jobs you agree to:

• Attend at the agreed time.
• Carry out the agreed work.
• Submit any required proof.
• Communicate delays where possible.

Recurring jobs involve multiple scheduled visits.

By accepting a recurring job you agree to:

• Complete each scheduled visit unless otherwise agreed.
• Maintain consistent service standards.
• Notify Property Owners promptly if you cannot attend.
• Respect the agreed recurring schedule.

Repeated cancellations may affect your account standing.

Premium Service Providers may have access to Property Management opportunities.

These may involve ongoing work for one or more properties.

Acceptance of a Property Management contract does not guarantee future income or work volume.

Some features require an active subscription.

Subscription plans may include:

• Access to recurring jobs
• Enhanced visibility
• Premium tools
• Property Management opportunities

Subscription prices and benefits may change over time.

Some subscription plans include recurring job credits.

Credits may be:

• Required to submit offers for recurring work.
• Frozen when a recurring offer is accepted.
• Used in accordance with the current subscription rules.

HostsLink may update the recurring credit system as the platform develops.

Payments are processed securely through Stripe or other approved payment providers.

Payment is normally released after:

• Completion proof has been submitted.
• The Property Owner approves the work, or
• Automatic payment release occurs following the review period.

HostsLink cannot guarantee exact payout times once funds have been released.

You may be required to submit:

• Before photographs
• Completion photographs
• Check-in confirmation
• Completion notes

Failure to provide sufficient proof may delay payment.

All communication should take place through HostsLink where possible.

This helps:

• Protect both parties.
• Resolve disputes.
• Maintain accurate records.

Harassment or misuse of the messaging system is prohibited.

If you need to cancel:

• Notify the Property Owner immediately.
• Cancel through HostsLink where possible.
• Provide a genuine reason.

Repeated cancellations may lead to:

• Reduced visibility
• Temporary restrictions
• Account suspension
• Permanent removal

Property Owners may leave reviews based on genuine experiences.

You must not:

• Offer incentives for reviews.
• Submit fake reviews.
• Pressure users into leaving positive feedback.

HostsLink may remove reviews that breach platform rules.

You are solely responsible for:

• Income Tax
• National Insurance
• VAT (where applicable)
• Business registration
• Accounting records

HostsLink does not provide tax advice.

Service Providers are responsible for carrying out work safely.

You should refuse work that:

• Places yourself or others at unreasonable risk.
• Requires illegal activity.
• Breaches health and safety legislation.

Service Providers must not:

• Provide false information.
• Circumvent HostsLink payments.
• Request off-platform payments to avoid fees.
• Use another person’s identity.
• Share inappropriate content.
• Misrepresent qualifications.
• Upload misleading portfolio images.
• Engage in fraudulent activity.

HostsLink may suspend or terminate accounts where:

• These Terms are breached.
• Fraud is suspected.
• Users receive repeated serious complaints.
• Verification fails.
• Illegal activity is suspected.

Serious breaches may result in immediate permanent removal.

HostsLink provides a technology platform connecting Property Owners and Service Providers.

HostsLink does not guarantee:

• Job availability.
• Earnings.
• Future work.
• Client behaviour.
• Property conditions.

To the fullest extent permitted by law, HostsLink’s liability is limited to the value of the relevant transaction.

HostsLink may amend these Service Provider Terms at any time.

Updated versions will be published on the HostsLink website and app.

Continued use of the platform constitutes acceptance of the updated Terms.

HostsLink Support