Terms & Conditions

Welcome to HostsLink ("HostsLink", "we", "our", "us").

HostsLink is an online platform that connects Property Owners with independent Service Providers for one-time jobs, recurring services, and property management-related services.

By creating an account, accessing, or using HostsLink, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, you must not use HostsLink.

Property Owner

A user who posts jobs, requests services, manages properties, or engages Service Providers through HostsLink.

Service Provider

A user who offers services through HostsLink.

Job

A one-time or recurring service request posted through HostsLink.

Recurring Job

A multi-visit service arrangement containing more than one scheduled visit.

Property Management Workspace

A workspace used to manage ongoing property services, providers, and recurring property requirements.

Platform

The HostsLink website, mobile application, services, communications, and related systems.

Users must:

• Be at least 18 years old.
• Provide accurate account information.
• Maintain secure login credentials.
• Comply with applicable laws.

HostsLink may suspend or terminate accounts that provide false information.

Users are responsible for:

• Maintaining account security.
• Keeping profile information current.
• Protecting login credentials.
• All activity conducted through their account.

HostsLink is not responsible for losses arising from unauthorized account access caused by user negligence.

HostsLink may require identity verification.

Verification may include:

• Government-issued identification.
• Selfie verification.
• Address verification.
• Additional fraud prevention checks.

Verification status may be revoked if inaccurate information is discovered. HostsLink reserves the right to refuse verification without explanation where fraud or risk concerns exist.

HostsLink provides a platform connecting users.

HostsLink does not directly provide:

• Cleaning services
• Maintenance services
• Property management services
• Transportation services
• Pet care services

Service Providers operate as independent businesses or independent contractors. HostsLink is not the employer of any Service Provider.

Property Owners must:

• Provide accurate job descriptions.
• Provide accurate property information.
• Provide accurate access instructions.
• Provide reasonable expectations for service completion.

Property Owners must not post illegal work, post fraudulent jobs, misrepresent requirements, or request services prohibited by law. HostsLink may remove jobs at its discretion.

Service Providers may submit offers for available jobs.

Property Owners may:

• Accept offers.
• Decline offers.
• Negotiate offers where available.

No service agreement exists until an offer is formally accepted through HostsLink.

HostsLink uses third-party payment processors including Stripe.

Property Owners authorize HostsLink to collect payments for accepted jobs.

Funds may be held in escrow until completion requirements have been satisfied.

Platform fees may apply.

Users agree that payment processing is subject to Stripe’s terms and conditions.

Service Providers may be required to submit:

• Before photos
• Completion photos
• Check-in confirmation
• Additional proof of work

Property Owners are responsible for reviewing completion proof. Where approval is not provided within the specified review period, payment may be automatically released.

Recurring jobs may contain multiple scheduled visits.

Property Owners and Service Providers agree that:

• Each visit forms part of the overall recurring arrangement.
• Future visits may remain scheduled unless cancelled.
• Pricing is agreed at acceptance.

HostsLink may display visit schedules, progress tracking, and recurring contract information.

HostsLink may offer subscription plans.

Subscription features may include:

• Access to recurring jobs.
• Recurring job credits.
• Increased platform visibility.
• Additional platform tools.

Subscription features may change at any time. Failure to maintain an active subscription may restrict access to certain features.

Users must not:

• Commit fraud.
• Circumvent HostsLink payments.
• Harass other users.
• Share false information.
• Manipulate reviews.
• Create duplicate accounts.
• Abuse support systems.
• Upload malicious content.

Violation may result in immediate account suspension.

Users may leave reviews based on genuine experiences.

HostsLink reserves the right to remove:

• Fake reviews.
• Offensive reviews.
• Misleading reviews.
• Reviews that violate applicable law.

Property Owners and Service Providers may cancel jobs subject to applicable cancellation rules.

Repeated cancellations may affect account standing.

HostsLink reserves the right to impose restrictions where cancellation abuse is identified.

Property Management Workspaces are provided as organizational tools.

HostsLink does not guarantee:

• Property performance.
• Occupancy rates.
• Revenue outcomes.
• Service provider availability.

Property Owners remain responsible for all property-related decisions.

All HostsLink branding, content, software, logos, designs, trademarks, and platform functionality remain the property of HostsLink.

Users may not reproduce or distribute HostsLink content without permission.

HostsLink may suspend or terminate accounts where:

• Terms are violated.
• Fraud is suspected.
• Abuse occurs.
• Legal obligations require action.

Access may be restricted without notice where necessary to protect users or the platform.

HostsLink provides a platform only.

To the fullest extent permitted by law, HostsLink shall not be liable for:

• Property damage.
• Service quality disputes.
• Missed appointments.
• Lost profits.
• Indirect losses.
• Provider conduct.
• Property Owner conduct.

Liability shall be limited to the amount paid through HostsLink for the relevant transaction.

Users agree to indemnify HostsLink against claims arising from:

• Their use of the platform.
• Violation of these Terms.
• Violation of applicable law.
• Content submitted to the platform.

HostsLink may update these Terms from time to time.

Continued use of the platform constitutes acceptance of updated Terms.

These Terms shall be governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

HostsLink