Community Standards

HostsLink is built on trust, professionalism, and respect.

These Community Standards explain the behaviour expected from everyone using the HostsLink platform, including Property Owners, Service Providers, and any other users.

By using HostsLink, you agree to follow these Community Standards alongside our Terms & Conditions and other applicable policies.

We ask every user to help create a community that is:

• Respectful
• Honest
• Professional
• Safe
• Helpful
• Fair

Everyone deserves to feel comfortable using HostsLink.

Users must communicate respectfully at all times.

This includes:

• Being polite.
• Remaining professional.
• Respecting different backgrounds and beliefs.
• Communicating honestly.
• Working together to resolve issues.

Disagreements should be handled calmly and respectfully.

The following behaviour is not permitted:

• Harassment
• Bullying
• Intimidation
• Threats
• Hate speech
• Discrimination
• Personal attacks
• Offensive or abusive language
• Sexual harassment
• Stalking
• Encouraging violence

HostsLink has zero tolerance for abusive behaviour.

Users must always provide truthful information.

This includes:

• Job descriptions.
• Profile information.
• Reviews.
• Completion proof.
• Messages.
• Identity information.
• Payment information.

Providing false or misleading information may result in account suspension.

Service Providers should:

• Treat every property with care.
• Respect privacy.
• Leave properties secure where applicable.
• Report accidental damage promptly.
• Only access areas necessary to complete the agreed work.

Property Owners should provide a safe environment for Service Providers to carry out the agreed service.

Property Owners should:

• Be clear about scheduling.
• Provide timely access.
• Respond to important communications where reasonably possible.

Service Providers should:

• Arrive at the agreed time where possible.
• Communicate promptly if delayed.
• Honour accepted bookings.

Reviews help build trust within the HostsLink community.

Reviews must:

• Reflect genuine experiences.
• Be respectful.
• Be honest.
• Avoid offensive language.

Users must not:

• Submit fake reviews.
• Exchange reviews for payment or incentives.
• Attempt to manipulate ratings.
• Threaten users with negative reviews.

HostsLink may remove reviews that breach these standards.

Users must not:

• Create fake accounts.
• Impersonate another person.
• Misrepresent qualifications or experience.
• Upload stolen photographs or content.
• Artificially inflate ratings.
• Mislead other users.

Maintaining trust is everyone’s responsibility.

All payments relating to HostsLink jobs should be completed through the HostsLink platform.

Attempting to arrange off-platform payments in order to avoid platform fees may result in:

• Loss of platform protection.
• Suspension of account features.
• Permanent removal from HostsLink.

Users must not use HostsLink to:

• Commit fraud.
• Launder money.
• Arrange illegal work.
• Buy or sell prohibited goods.
• Facilitate criminal activity.
• Circumvent legal requirements.

HostsLink will cooperate with law enforcement where required by law.

Users should never place themselves or others in unnecessary danger.

If a situation feels unsafe, users should:

• Leave the location if appropriate.
• Contact emergency services where necessary.
• Notify HostsLink Support when it is safe to do so.

HostsLink is not an emergency service.

Users should respect each other’s privacy.

Do not:

• Share another person’s personal information without permission.
• Publish private addresses publicly.
• Share access codes or security information with unauthorised individuals.
• Misuse information obtained through the platform.

If you witness behaviour that breaches these Community Standards, please report it to HostsLink.

Reports may include:

• Harassment.
• Fraud.
• Abuse.
• Fake accounts.
• Unsafe behaviour.
• Property damage.
• Payment concerns.

HostsLink will review reports fairly and confidentially where appropriate.

Where these Community Standards are breached, HostsLink may:

• Issue warnings.
• Remove content.
• Restrict account features.
• Suspend accounts.
• Permanently remove users.
• Report criminal behaviour to the appropriate authorities where legally required.

Action taken will depend on the seriousness and frequency of the behaviour.

HostsLink may update these Community Standards from time to time.

The latest version will always be available on the HostsLink website and app.

Continued use of HostsLink after updates have been published constitutes acceptance of the revised standards.

HostsLink Support

Together, we can help keep HostsLink a safe, professional, and trusted community for everyone.